Project management: Partnering with our clients to ensure the team stays aligned, on-time and on-target. We help teams adopt more agile practices breaking up the work into short sprints with clear goals and objectives so we can understand our pacing and course-correct as needed.  At the end of each sprint we have retrospectives to understand what we believe went well and what we want to improve upon.

Service design: We take the time to understand the service you are offering by breaking it up into smaller pieces and distinguishing between areas that are dependent on one another or inform one another. We love working with complex systems, making sense of them and collaborating with our clients to propose creative ideas for how your service could be improved.

Research: Research is at the core of all our engagements. This ensures that we have accurate problem definition, are delivering solutions that actually meet user needs and understand the trade-offs that come with every solution. We use a wide range of methods since our clients have varying levels of comfort and familiarity with research methods. Some of our most effective methods have included: participatory design workshops, ideation workshops, focus groups, one on one interviews, policy and rule analysis and lightweight prototyping.

Prototyping: Prototyping allows us to test small solutions with our clients to define user needs and show what’s possible. Prototyping has been most helpful for us when translating abstract concepts into tangible ideas and/or when working with clients who are not very familiar with more modern technology. We’re comfortable using a wide range of SaaS products or building our own tools, depending on the situation.

Data-driven: In order to ensure we are learning from our testing and prototyping of new ideas we need to have the means to monitor how people are engaging with them.  To accomplish this, we use sophisticated analytics platforms to monitor usage patterns and automated usability surveys to engage users at key touchpoints.

Iterative software development: As one analyzes the data described previously, it is important to ensure new processes and tools are structured in a way where they can be tweaked and iterated upon easily.  We deliver our work in short iterative cycles adapting each delivery to the feedback from the last cycle.

Procurement: Particularly for our public sector clients, we understand that procurement can be a lengthy and constraining process. We can help you with market analysis, weighing your procurement options, developing different types of requests (for information, for qualifications, for proposals), ensuring the right vendors are hearing about your needs, developing evaluation criteria and processes that will allow you to procure the solution you are looking for.

Analytics: We know how important it is for organizations to be making more data-driven decisions.  We work with our clients to understand the business problem they are trying to solve, the data that would inform one’s understanding of that problem, the way(s) one could capture information to better understand it, and then setting up processes to capture clean and well-structured data as well as providing actionable reports.  As part of this work, we help organizations understand the different levels of maturity that come with analytics and the importance of building a strong foundation before embarking on more sophisticated data analytics projects.